REAL ESTATE TRANSFORMATION
REAL ESTATE TRANSFORMATION
An ai case study
Challenge
A boutique, independent real estate agency in Melbourne managing a large residential portfolio needed to maintain a high standard of client service while reducing the operational load of traditional front-desk coverage.
With staff frequently in the field and fewer walk-ins, calls were being missed or interrupted, and enquiries needed faster, more consistent routing across property management, sales, and administration.
Solution
AI Receptionist
The agency implemented an AI Receptionist with a professional Australian voice and a structured conversation framework to answer calls when staff are unavailable.
The AI introduced the agency, captured caller details, gathered property and enquiry information, and routed calls to the right team member or department based on context.
Results
Key Benefits
24/7 Enquiry Coverage
Every inbound enquiry is handled immediately, even during peak times or when staff are busy.
Smart Routing and Message Capture
Calls are routed based on enquiry type and property details, with clean summaries for follow up when transfers are not possible.
Built-In Reporting and Documentation
Transcripts, recordings, and email reporting provide consistent internal records, quality assurance, and operational visibility.
The agency has strengthened its service delivery model by standardising call handling, enquiry capture, and routing into a repeatable operating system.
With first-response handling largely automated, the team can focus on higher-value work while maintaining consistent client communication and professional service standards.
The system supports ongoing refinement through reporting and review, helping improve performance over time while maintaining service quality.
Experience the Technology
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